A recent survey* has shown that the role that line managers play in communication has gained in stature over the last few years. 47% of respondents said line managers had been in their top three most effective channels over the last 12 months. 48% plan to increase the resources allocated to comms training for line managers in their organisation over the coming year. Well hallelulah!  I've been banging on about line manager capability for years - in fact it is one of the vital 3 Cs of communication (Content, Channels, Capability) that I use as the basis of many communication strategies.  You can have fabulous content and super slick face to face, print and on line channels, but if your line managers (and leaders for that matter) don't have communication capability, your communication is unlikely to be effectively delivered and you're even more unlikely to receive feedback from the frontline. For more information see our website.  

*Melcrum Special Report - Key Benchmarking Data for Communicators 2011